abuso e desrespeito ao cliente

tenho cadastro no site desta empresa onde participo de um jogo onde posso comprar moedas do jogo (diamantes). este jogo tem regras que tem que ser cumpridas, sob o risco de ser bloqueado ou banido. acontece que o site mudou uma das regras do jogo e eu acabei inflingindo esta regra pq não tive conciencia da mudança e por conta disto me baniram do jogo. em consequencia disto acabei perdendo as moedas do jogo que tinha adquirido.o que fiz foi entrar em contato com o suporte do jogo explicando o motivo de ter quebrado a regra e me disculpando , esperando que o assunto fosse revisto, porem as respostas as msgs que enviei foram que eles não iriam reconsiderar e que eu perderia o que gastei.

Hello juridico, Thanks for your message! We received your request and we will take care afterwards as soon as possible. In the meantime you can also directly adress us via Skype by contacting "Looki.Community" (without quotation marks). Make sure to add us to your contact list prior to your message. Best regards Team Looki ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This message was sent by the Looki helpdesk. Have a question we can help you with? Visit our knowledgebase for a list of questions and answers: :www.looki.co.uk/support/kb.php Alternatively, ask our staff a question: :www.looki.co.uk/support/newticket.php Looki www.looki.co.uk/

========= Please enter your reply ABOVE above this line ========= Hello juridico, A staff member has replied to your question: Dear player, Thank you for reaching the QA team. We will review your question and get back to you within 24 to 48h. Kind regards, Cordialement, André Lamont, Head of Country Management Retrouvez-nous sur s:www.facebook.com/fr.looki Satisfait de la réponse obtenue ? Laissez-moi une évaluation en sélectionnant le statut qui correspond le mieux au traitement de votre ticket, à droite de celui-ci, menu déroulant sous "Évaluer votre assistance". Satisfied with the answer? Leave me an evaluation by selecting the status that best fits the treatment of your ticket, on the right, drop down menu under "Rate your Support." Anytime you wish you can view your question online: :www.looki.co.uk/support/view.php?ticketref=5244-RTAZ-1530andpass=NU2mjh4X ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This message was sent by the Looki helpdesk. Have a question we can help you with? Visit our knowledgebase for a list of questions and answers: :www.looki.co.uk/support/kb.php Alternatively, ask our staff a question: :www.looki.co.uk/support/newticket.php Looki www.looki.co.uk/

========= Please enter your reply ABOVE above this line ========= Hello juridico, A staff member has replied to your question: Favor use o nosso sistema de suporte para contactar-nos. Não respondemos a nossos usuários em plataformas de terceiros. Precisamos do nick, e-mail e o servidor que o jogador está com suas dificuldades/dúvidas, para que possamos ajudá-lo. Cordialement, André Lamont, Head of Country Management Retrouvez-nous sur s:www.facebook.com/fr.looki Satisfait de la réponse obtenue ? Laissez-moi une évaluation en sélectionnant le statut qui correspond le mieux au traitement de votre ticket, à droite de celui-ci, menu déroulant sous "Évaluer votre assistance". Satisfied with the answer? Leave me an evaluation by selecting the status that best fits the treatment of your ticket, on the right, drop down menu under "Rate your Support." Anytime you wish you can view your question online: :www.looki.co.uk/support/view.php?ticketref=5244-RTAZ-1530andpass=NU2mjh4X ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This message was sent by the Looki helpdesk. Have a question we can help you with? Visit our knowledgebase for a list of questions and answers: :www.looki.co.uk/support/kb.php Alternatively, ask our staff a question: :www.looki.co.uk/support/newticket.php Looki www.looki.co.uk/