Sempre tento cancelar a assinatura e não consigo

Em 28/04/2017 adquiri um anti-virus chamado de REIMAGE PC REPAIR, que desde o inicio não funcionou, sempre dava a chave de licença inválida, como consequência o PC travava e aceitava várias extensões. Resolvi desinstalar, ai piorou tudo, como consequência, tive que formatar o Pc para poder eliminar o tal do Reimage. Fiz reclamações pelo site Reclame aqui e não obtive resposta. Agora passado um ano vem a renovação automática, cobrada em dólar e sem a opção de cancelamento, embora tenha enviado email a empresa e dito que não queria renovar. Tentei cancelar também pelo Banco Itau e não consegui.

, Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We are currently experiencing a medium volume ticket flow. Please expect responses within 1 to 3 hours on average. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. For Common Issues please see our FAQ section located here: www.reimageplus.com/frequently-asked-questions/CommonIssues for solutions Please let us know if you manage to resolve the issue Ticket ID: EZX-176-52732 Subject: Reclamação: Sempre tento cancelar a assinatura e não consigo (CPTBR00410481 -74) You can check the status of or update this ticket online at: s:help.reimageplus.com/ Kind regards, --Reimage Support Please feel free to contact us if you have any additional questions. In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. Please feel free to contact us if you have any additional questions. In case you would like to contact us for any reason, simply reply to this email. Copyright @ 2018 Reimageplus.com. All Rights Reserved. Policy Terms of Use Reimage online PC Repair Technology scans, fixes and repairs Windows platforms renewing the operating system by using a spare parts repository to actually replace old and damaged files.

Olá, Obrigado por entrar em contato com Reimage. Voce mencionou que ainda está tendo o mesmo problema que estava tentando corrigir com o Reimage. Pedimos desculpas pelo inconveniente que isso pode ter causado a voce. Forneça mais informações sobre o erro para que possamos isolar e solucionar o problema adequadamente. Qual é o motivo do seu email' Quais erros no seu computador voce está tentando corrigir? Qual é o nome do programa ou arquivo que é afetado? Qual mensagem de erro, código de erro ou opções voce ve? Inclua também uma captura de tela do problema anexado para que possamos diagnosticar melhor o problema. Para obter assistencia sobre como tirar uma captura de tela no seu computador, verifique: s:www.take-a-screenshot.org/ Ou, se puder, tire uma foto do erro usando seu smartphone e envie-o como anexo na sua próxima resposta. Nós vamos ajudá-lo, mas por favor também nos ajude a verificar sua assinatura Reimage. Ao verificar nossos registros, não consigo encontrar nenhuma assinatura Reimage ativa usando os detalhes que voce forneceu: email: Qual é a sua fatura ou número de transação ou chave de licença? Para qual nome e sobrenome voce registrou sua compra? Informamos que nossa assistencia técnica é apenas para assinantes pagos. Se voce tiver dúvidas, esclarecimentos ou dúvidas, entre em contato conosco por telefone, chat ou e-mail. Estamos disponíveis 24/7. Por favor verifique também o nosso site: www.reimageplus.com/ Obrigado por entrar em contato com Reimage. Tenha um ótimo dia! Nota: Nosso suporte ao idioma principal em ingles. No entanto, para fornecer suporte global ao cliente, estamos usando um software de tradução. ================= Hello, Thank you for contacting Reimage. You mentioned that you are still experiencing the same issue that you were trying to fix with Reimage. We apologize for the inconvenience that this may have caused you. Please give us more information about the error so that we could properly isolate and troubleshoot the issue. What is the reason for your email' What errors on your computer are you trying to fix? What is the name of the program or file which is affected? What error message, error code, or options do you see? Please also include a screenshot of the issue attached on for us to better diagnose the issue. For assistance on how to take a screenshot on your computer, please check: s:www.take-a-screenshot.org/ Or if you can, please also take a picture of the error using your smartphone and then send it to us as an attachment in your next reply. We will help you but please also help us verify your Reimage subscription. Upon checking our records, I am not able to find any active Reimage subscription using the details you have provided: email: What is your invoice or transaction number or license key? To what first and last name did you register your purchase? Please be advised that our technical assistance is only for paid subscribers. If you have any questions, clarifications, or concerns, you can contact us by phone, chat, or email. We are available 24/7. Please also check our website: www.reimageplus.com/ Thank you for contacting Reimage. Have a great day! Note: Our primary language support in English. However, to provide global customer support, we are using a translation software. Kind Regards Kate O Technical Support Rep. Please feel free to contact us if you have any additional questions. In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. Reimage Plus Service Support Ticket Details Ticket ID: EZX-176-52732 Helpdesk: s:help.reimageplus.com/ Live Chat: Click Here Call us: USCanada: 1-888-844-3886 UK: 0808-101-2728 Ireland: 1800-947-170 Australia: 1800-023-889 New Zealand: 0800-447-747 South Africa: 0800-996-850 Singapore: 800-101-3172

, This message concerns your ticket EZX-176-52732. We have not heard back from you in 48 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email. Ticket ID: EZX-176-52732 Subject: Reclamação: Sempre tento cancelar a assinatura e não consigo (CPTBR00410481 -74) Department: REIMAGE Type: REIMAGE Status: Pending Customer Priority: High Please note that the ticket will automatically be closed within 72 hours if we don't hear back. You can check the status of or reply to this ticket online at: help.reimageplus.com/index.php?/Tickets/Ticket/View/EZX-176-52732 Kind regards, Reimage Support Please feel free to contact us if you have any additional questions. In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. Helpdesk: help.reimageplus.com/index.php?

, This message is regarding your ticket ID EZX-176-52732. We are changing the status of this ticket to Closed as we have not heard back from you in 72 hours. Ticket ID: EZX-176-52732 Subject: Reclamação: Sempre tento cancelar a assinatura e não consigo (CPTBR00410481 -74) Department: REIMAGE Type: REIMAGE Status: Closed Priority: High If you have any further questions then do let us know. You can check the status of or reply to this ticket online at: help.reimageplus.com/index.php?/Tickets/Ticket/View/EZX-176-52732 Kind regards, Reimage Support Please feel free to contact us if you have any additional questions. In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. Helpdesk: help.reimageplus.com/index.php?

, This email concerns your recent ticket: Reclamação: Sempre tento cancelar a assinatura e não consigo (CPTBR00410481 -74) (EZX-176-52732) As part of our commitment to improving your customer support experience, we would like to know how you think we are doing. Please take a moment to complete a short survey consisting of just a few multiple-choice questions. It should take you no more than a minute to complete (we promise!). To take the survey, click on the following link: help.reimageplus.com/index.php?/Tickets/Survey/Index/1233242/1qfyolqgu3vq Your feedback is very important to us and we really appreciate your time. Thank you in advance, Reimage Support Please feel free to contact us if you have any additional questions. In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. Helpdesk: help.reimageplus.com/index.php?