portabilidade com o numero errado

Bem mes passado eu fiz um plano na Nextel de 4gb,mas liguei do celular da minha. Fiz portabilidade do 968515622,a atendende repetiu numero e Estava tudo certo.o chip chego e o transtorno tbm. Fizerao portabilidade do numero de trabalho da minha mae e ate hj nao arrumarao.querem q eu pague multa por um erro q nao foi eu q cometi.

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