Erro na cobrança do cartão de crédito

Realizei a compra do pacote "Duolingo Plus" referente ao plano anual, no dia 18/03/2020. No processo desta compra selecionei a opção de parcelamento em 12x sem juros no cartão de crédito. Após passar alguns dias, a fatura do meu cartão chegou e foi debitado o valor integral do plano anual, R$319,19, no dia 26/04/20. Sendo assim, gostaria de cancelar o plano e receber o reembolso parcial referente aos 11 meses posteriores. Pois, é um absurdo não cumprir com o direito do consumidor final.

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- Não escreva abaixo desta linha - Sarah L.: Hi, Juridico! Thank you so much for contacting us here at Duolingo Plus! My name is Sarah and I'm happy to help you with this today. The account using the email address provided () has not subscribed to Duolingo Plus, so you must have been using another email address to sign in prior to this. What other email addresses do you use that you may have created your previous account with? Sarah L. Duolingo Plus Support www.duolingo.comlus Michaela Kron: Fwd: Reclamação: Erro na cobrança do cartão de crédito (CPTBR00886925-54) ---------- Forwarded message --------- (s:www.proteste.org.br/reclameolitica-de-privacidade) -- Michaela Kron Senior PR Manager Duolingo Reference number: 1919397 Este email é um serviço de Duolingo Plus. Delivered by Duolingo. [R5M3LR-53GX]