Renovação não autorizada de assinatura

Em 2019 adquiri um software que infelizmente não atendeu o que eu precisava, desinstalei do meu computador e achei que estava tudo certo. Porém para minha surpresa recebi um e-mail dizendo que iria ser debitado de meu cartão de crédito uma renovação de uma assinatura que eu não pedi. Tentei entrar em contato com a empresa, mas não obtive sucesso.

-- reply above this line -- Dear juridico, Hello, I am sorry, but we were unable to locate your email address in our database. Could you please provide some more information relevant to your purchase? This could be the email address and/or name that you used to make the purchase or any other details that could help us locate the order. We would be happy to provide assistance once we are able to pull up your order details. Thank you very much in advance. ==================== Please don't hesitate to contact me if you have any questions or would like further assistance. Sincerely, Vera Smith Outbyte Support team Outbyte Software Sydney, Australia www.outbyte.com Your Outbyte Computing Pty L Team. We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.