Não consegui cancelar nem remarcar passagens

Nº do pedido: LGBNOJ Referência de reserva da companhia aérea: Fortaleza – Belém: SFKZGP (Azul Brazilian Airlines) Belém – Fortaleza: SFKZGP (Azul Brazilian Airlines) Prezados, Comprei as passagens de avião para meu filho, Leonardo da Silva Rebelo, e esposa, Marina Ferreira da Silva, no dia 13 de janeiro de 2022. Por ocasião de uma infecção por Covid 19, diagnosticada antes da viagem, entrei em contato com a Mytrip e a Azul por várias vezes, para cancelamento ou remarcação da viagem, sem sucesso, pois uma empresa atribuía a outra a responsabilidade de remarcar, cancelar ou estornar o valor pago. Possuo e-mail e registros de ligação que comprovam meu contato para resolução do problema. Assim, solicito o cancelamento da compra e a devolução dos valores pagos. Aguardo resposta por escrito. Atenciosamente,

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Hi, Thank you for your email. Due to European data protection legislation, we require your consent to process any special categories of personal data (for example information concerning your health) before answering your request. You can provide your consent by responding this email. When/if you respond to this email, you agree to the following: I provide consent for the processing of my personal data. If the information I have provided contain any so called special categories of personal data (for example information concerning my health), I hereby consent to the handling of such data (including the necessary sharing with other parties to fulfill my request). I can read more about the personal data handling and on how to withdraw my consent here. If you do not provide us with your consent, we will unfortunately not be able to handle your request but your email will be deleted automatically. This is an automatic response. Please note that you can also contact us via the online contact forms for customer support, Click here.