Confirmei o produto e enviaram errado

Entrei em contato com o atendimento do site elastobor.com.br sobre esse produto (TELEFONE SEM FIO INTELBRAS PRETO TS 63V COM RAMAL) para confirmar o que estava sendo ofertado, como dá pra ver o anúncio diz telefone com ramal, pedi para o atendente confirmar essa informação e ele confirmou, então resolvi comprar e hoje dia 02/06 recebi a encomenda e pra minha surpresa veio o telefone simples, sem ramal, fiz tudo para que não tivesse problema com a compra e o site me apronta essa sacanagem, tudo para evitar transtorno, agora que que cumpram com a oferta e me enviem um ramal correspondente a esse telefone, precisamos dele e não vou fazer a devolução, quero o complemento da oferta. Completando, eles oferecem um brinde e também não enviaram

Olá Wendel Tudo bem? Peço desculpas pelo transtorno causado, sempre buscamos levar a melhor experiência de compra para os nossos clientes. Em relação a sua compra do telefone, realizamos uma reunião com a Intelbras que nos explicou que o anúncio está correto, que existe uma falha de intepretação, esse aparelho realmente é com ramal, isso significa que ele tem um botão de ramal onde qualquer pessoa consegue programar a funcionalidade de ramal com ele, existe o mesmo modelo sem ramal, que significa que não é possível configurar ramais dentro dele. Fizemos um vídeo para te demonstrar o botão que ilustra o com ramal na configuração do telefone e te enviamos pelo whatsapp. Espero ter conseguido esclarecer a sua dúvida, Pedro Sena Gerente de atendimento E-commerce Whatsapp: (11) 5525-9744 E-mail: [email protected] Telefone: (11) 5525-9744 Gustavo Amaral Ecommerce Fone: (11) 5525-9744 Ramal: 9702 [email protected] Loja: Av. de Pinedo, 394 – Socorro - CEP: 04764-000 – São Paulo - SP Loja: R. Cristalino Rolim de Freitas, 41 - Santo Amaro - CEP: 04696-310 São Paulo – SP 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