Espero reembolso há 50 dias, prometiam em 6 dias

Comprei passagens com Gotogate e cancelei com eles poucas horas depois, por telefone. Recebi email da Gotogate informando que as passagens tinham sido canceladas, mas no site deles há informação que eu devo entrar em contato com a empresa aérea (Gol) para cancelar as passagens. Em 29/11/23, a atendente da Gol disse que apenas 48h antes do checkin é possível cancelar passagens, e disse que as passagens precisam ser canceladas pela Gotogate, a qual nunca cancelou as passagens, estão ativas. O telefone da Gotogate não funciona, e os 4 atendentes encerraram o chat bruscamente informando que os voos foram cancelados em 16/10/23, o que não é verdade. O prazo no site da Gotogate é de 6 dias úteis para o reembolso, estou esperando há 50 dias. Nunca irei receber o reembolso, pois a Gotogate não cancela as passagens, só cancelando é que a Gol irá devolver o dinheiro. Estou extremamente frustrada com a Gotogate. Irei acionar um advogado e processar essa empresa.

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Comprei passagens com Gotogate e cancelei com eles poucas horas depois, por telefone. Recebi email da Gotogate informando que as passagens tinham sido canceladas, mas no site deles há informação que eu devo entrar em contato com a empresa aérea (Gol) para cancelar as passagens. Em 29/11/23, a atendente da Gol disse que apenas 48h antes do checkin é possível cancelar passagens, e disse que as passagens precisam ser canceladas pela Gotogate, a qual cancelou as passagens só em dez 23, depois de muito insistência. O telefone da Gotogate não funciona, e os 4 atendentes encerraram o chat bruscamente informando que os voos foram cancelados em 16/10/23, o que não é verdade. O prazo no site da Gotogate é de 6 dias úteis para o reembolso, estou esperando há meses. Quando irei receber o reembolso? Estou extremamente frustrada com a Gotogate. Irei acionar um advogado e processar essa empresa. Solução esperada Reembolso: R$ 978,00

Hi, Thank you for your email. Due to European data protection legislation, we require your consent to process any special categories of personal data (for example information concerning your health) before answering your request. You can provide your consent by responding this email. When/if you respond to this email, you agree to the following: I provide consent for the processing of my personal data. If the information I have provided contain any so called special categories of personal data (for example information concerning my health), I hereby consent to the handling of such data (including the necessary sharing with other parties to fulfill my request). I can read more about the personal data handling and on how to withdraw my consent here. If you do not provide us with your consent, we will unfortunately not be able to handle your request but your email will be deleted automatically. This is an automatic response. Please note that you can also contact us via the online contact forms for customer support, Click here.

Comprei passagens com Gotogate 15.10.23 e cancelei com eles poucas horas depois, por telefone. Recebi email da Gotogate informando que as passagens tinham sido canceladas, mas no site deles há informação que eu devo entrar em contato com a empresa aérea (Gol) para cancelar as passagens. Em 29/11/23, a atendente da Gol disse que apenas 48h antes do checkin é possível cancelar passagens, e disse que as passagens precisam ser canceladas pela Gotogate, a qual cancelou as passagens só em dez 23, depois de muito insistência. O telefone da Gotogate não funciona, e os 4 atendentes encerraram o chat bruscamente informando que os voos foram cancelados em 16/10/23, o que não é verdade. O prazo no site da Gotogate é de 6 dias úteis para o reembolso, estou esperando há 4 meses. Quando irei receber o reembolso? Estou extremamente frustrada com a Gotogate. Irei acionar um advogado e processar essa empresa. Solução esperada Reembolso: R$ 978,00

Hi, Thank you for your email. Due to European data protection legislation, we require your consent to process any special categories of personal data (for example information concerning your health) before answering your request. You can provide your consent by responding this email. When/if you respond to this email, you agree to the following: I provide consent for the processing of my personal data. If the information I have provided contain any so called special categories of personal data (for example information concerning my health), I hereby consent to the handling of such data (including the necessary sharing with other parties to fulfill my request). I can read more about the personal data handling and on how to withdraw my consent here. If you do not provide us with your consent, we will unfortunately not be able to handle your request but your email will be deleted automatically. This is an automatic response. Please note that you can also contact us via the online contact forms for customer support, Click here.