Produto não entregue

Bom dia! Adquiri um produto junto a Ativo Pay 40.063.056/0001-00, no sábado, 23/03, com promessa de entrega em 24/03, Domingo. Trata´se de um produto do Mercado Livre, porém, não consta nenhuma compra nessa empresa. Fiz o pagamento via pix, tendo o comprovante de pagamento. Quero o meu dinheiro de volta ou a entrega do produto o mais rapidamente possível. Podem me ajudar? Muito obrigado.

A 2024-03-25 09:39, escreveu: reply1 a, reply1 a[href] color: 009d8b; reply1 div[class~="INS"] , reply1 [class~="INS"] border-collapse: collapse; mso--lspace: 0pt; mso--rspace: 0pt; background-color: f9f8f7; reply1 div[class~="INS"] , reply1 font-family: Arial, Verdana, Sans-Serif; font-size: 14px; line-height: 18px; color: 303030; font-weight: normal; text-align: left; reply1, reply1 , reply1 , reply1 p, reply1 a, reply1 li, reply1 blockquote -webkit-text-size-adjust: none !important; reply1 reply1 a color: 009d8b; reply1 reply1 reply1 reply1 [class~=helpBanner] padding: 0 10px !important; reply1 reply1 [class~=w10], reply1 [class~=w10] width: 10px !important; reply1 [class~=w15], reply1 [class~=w15] width: 15px !important; reply1 [class~=w20], reply1 [class~=w20] width: 20px !important; reply1 [class~=w30], reply1 [class~=w30] width: 30px !important; reply1 reply1 reply1 reply1 reply1 [class~=logo] width: 110px !important; height: auto !important; reply1 reply1 [class~=hide], reply1 tr[class~=hide], reply1 [class~=hide], reply1 [class~=hide] display: none !important; height: 0 !important; line-height: 0 !important; visibility: hidden !important; width: 0 !important; reply1 [class~=f8], reply1 a[class~=f8] font-size: 8px !important; line-height: 8px !important; reply1 reply1 reply1 [class~=f16] font-size: 16px !important; line-height: 20px !important; reply1 [class~=f18] font-size: 18px !important; line-height: 22px !important; reply1 reply1 reply1 reply1 reply1 reply1 reply1 reply1 a[class~=needHelpButton] border-radius: 5px; background-color: 009d8b; background-repeat: repeat-x; background-image: -moz-linear-gradient(top, 009d8b, 009d8b); background-image: -ms-linear-gradient(top, 009d8b, 009d8b); background-image: -webkit-gradient(linear, 0 0, 0 100%, from( 009d8b), to( 009d8b)); background-image: -webkit-linear-gradient(top, 009d8b, 009d8b); background-image: -o-linear-gradient(top, 009d8b, 009d8b); background-image: linear-gradient(to bottom, 009d8b, 009d8b); padding: 5px 10px !important; border-bottom: 2px solid bfbfbd; color: fff !important; font-size: 14px !important; line-height: 14px !important; margin: 0 0 0 10px !important; text-transform: uppercase !important; text-align: center; reply1 reply1 reply1 reply1 reply1 [class~=paperclip], reply1 [class~=paperclip] width: 12px !important; height: 12px !important; reply1 [class~=bigcheck], reply1 [class~=bigcheck] width: 20px !important; height: 20px !important; padding-right: 5px !important; reply1 reply1 reply1 reply1 [class~=only-desk] display: none !important; www.proteste.org.br/reclameolitica-de-privacidade" target="_blank" rel="noopener noreferrer" Poltica de privacidade