Cancelamento não aceito - 7 dias consumidor

olá houve uma cobrança na minha fatura referente ao serviço contratado que não estou de acordo! solicitei imediatamente o cancelamento de acordo com o cdc, mas a empresa não acatou! a compra foi online e sei dos meus direitos, solicito ajuda pois não quero seguir com esse serviço e não quero arcar com essa despesa! quero reembolso imediato.

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Hello Kahoot team, I appreciate the response through this channel as well. I reached out to this consumer protection channel because your response through customer support was not effective. I reiterate that I am here only seeking my consumer rights, based on Articles 49 and 35. It is my right, without the need for justification, to cancel any online purchase within 7 days, regardless of a signed contract, as no contract can override the law of my country. In light of this, I am once again requesting amicably and extrajudicially that you fulfill my request, which is grounded in the law. Thank you, Aila.

This message is about your recent request and confirms we have received your inquiry. One of our team members will get in touch with you as soon as possible. Meanwhile, please consider checking our help center for useful related information or to chat with Robyn, our chatbot. If you find the answers you're looking for there before we respond, please reply to this message and let us know. Here's a copy of your message to us: [P5323G-G2YEL]