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Esta reclamação é pública

RECLAMAÇÃO:

R. J.

Para: Shein

11/05/2026

Fiz 3 compras não recebi a entrega não assinei nada já mandei meus documentos dados tudo certinho pra comprova que não foi entregue que não e minha assinatura mesmo assim se recusam a fazer o cancelamento estou grávida passando mau por está situação mesmos informando há ela que minha gestação é de risco e nada ainda já tem duas semanas que estou tentando resolver eles não querem resolver cancelar o produto já enviei minha assinatura mesmo assim se recusam a fazer o cancelamento.. tive uma eclampsia na gestação por conta de estresse temo pela minha saúde e grávidez

Solução esperada

  • Reembolso: R$ 684,78

Mensagens (5)

Shein

Para: R. J.

11/05/2026

Dear Customer, Thank you for reaching out to SHEIN Legal!   Please follow this guide to find the correct responsible department so that it can be handled quickly and effectively. 1. After-Sales Service and Account Issues:For order- and account-related issues, for example order inquiry, order tracking, handling of missing parcel, returns, refunds, or other order issues, frozen accounts, as well as other account-related issues, please visit: s:www.shein.com/contact-us. 2. Infringement Issues:For issues related to trademark/copyright/utility patent/design rights and other intellectual property infringements, Please submit the information through our IP-complaint portal: s:www.shein.com/ip-complaint 3. Personal Account Data and Security Issues:Right to access, Right to correction, Right to deletion, Unsubscribe, Right to opt-Out, and other privacy concerns, please visit: s:www.shein.com/-Center-a-1045. For legal-related issues, we are committed to respond at our earliest convenience. Thank you for your patience. SHEIN Legal Team

R. J.

Para: Shein

11/05/2026

1 pós venda reembolso cancelamento

Shein

Para: R. J.

11/05/2026

Dear Customer, Thank you for reaching out to SHEIN Legal!   Please follow this guide to find the correct responsible department so that it can be handled quickly and effectively. 1. After-Sales Service and Account Issues:For order- and account-related issues, for example order inquiry, order tracking, handling of missing parcel, returns, refunds, or other order issues, frozen accounts, as well as other account-related issues, please visit: s:www.shein.com/contact-us. 2. Infringement Issues:For issues related to trademark/copyright/utility patent/design rights and other intellectual property infringements, Please submit the information through our IP-complaint portal: s:www.shein.com/ip-complaint 3. Personal Account Data and Security Issues:Right to access, Right to correction, Right to deletion, Unsubscribe, Right to opt-Out, and other privacy concerns, please visit: s:www.shein.com/-Center-a-1045. For legal-related issues, we are committed to respond at our earliest convenience. Thank you for your patience. SHEIN Legal Team

R. J.

Para: Shein

11/05/2026

1 reembolso

Shein

Para: R. J.

11/05/2026

Dear Customer, Thank you for reaching out to SHEIN Legal!   Please follow this guide to find the correct responsible department so that it can be handled quickly and effectively. 1. After-Sales Service and Account Issues:For order- and account-related issues, for example order inquiry, order tracking, handling of missing parcel, returns, refunds, or other order issues, frozen accounts, as well as other account-related issues, please visit: s:www.shein.com/contact-us. 2. Infringement Issues:For issues related to trademark/copyright/utility patent/design rights and other intellectual property infringements, Please submit the information through our IP-complaint portal: s:www.shein.com/ip-complaint 3. Personal Account Data and Security Issues:Right to access, Right to correction, Right to deletion, Unsubscribe, Right to opt-Out, and other privacy concerns, please visit: s:www.shein.com/-Center-a-1045. For legal-related issues, we are committed to respond at our earliest convenience. Thank you for your patience. SHEIN Legal Team