Devolvi um produto da shein eles informam que fizeram o reembolso mas não consta na minha conta esto

Devolvi uma roupa que comprei , disseram que fizeram o reembolso na minha conta, mas não caiu , tenho reclamado diversas vezes e eles me informam pra eu ver na agência, e entrei em contato com a agência e não consta nada, a empresa é a shein

Dear Customer, Thank you for reaching out to SHEIN Legal!   Please follow this guide to find the correct responsible department so that it can be handled quickly and effectively. 1. After-Sales Service and Account Issues:For order- and account-related issues, for example order inquiry, order tracking, handling of missing parcel, returns, refunds, or other order issues, frozen accounts, as well as other account-related issues, please visit: s:www.shein.com/contact-us. 2. Infringement Issues:For issues related to trademark/copyright/utility patent/design rights and other intellectual property infringements, Please submit the information through our IP-complaint portal: s:www.shein.com/ip-complaint 3. Personal Account Data and Security Issues:Right to access, Right to correction, Right to deletion, Unsubscribe, Right to opt-Out, and other privacy concerns, please visit: s:www.shein.com/-Center-a-1045. For legal-related issues, we are committed to respond at our earliest convenience. Thank you for your patience. SHEIN Legal Team