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CANCELARAM MINHA CONTA ESTOU SEM PODER TRABALHAR

ENCERRADA NÃO RESOLVIDA

Esta reclamação é pública

RECLAMAÇÃO:

C. H.

Para: Canva

05/07/2024

Eu falei com um atendente do suporte de vocês que queria apenas passar a minha cobrança para ao Google play, ele disse que tinha como, que precisaria cancelar e assinar novamente, mas ele nao me avisou que ia alterar o valor e nem existe a opção de pagar pelo Google play, ele cancelou a minha conta,não avisou que o valor ia aumentar significativamente, quero minha conta como estava, o suporte é só por E-mail, estou tentando desde ontem, não obtenho nenhuma resposta,Inha equipe está sem trabalhar desde ontem, isso é um absurdo.

Solução esperada

  • Reparo

Mensagens (7)

Canva

Para: C. H.

05/07/2024

- Não escreva abaixo desta linha - Hi there, If you can access your account, the best and fastest way to contact support is through our Help Center contact form. This includes enquiries about Canva for Education and Canva for Nonprofit applications. If you are having issues logging in to your account, please see our Tips for troubleshooting log in issues or submit a ticket here to our support team. You can also read our Help Center articles on: How to request a subscription change, cancellation or refund How to create, manage, and delete teams and groups, or enable SSO However, if you don't have a Canva account, or you can't access your account, respond to this email within 5 days and a support specialist will get back to you. If you do not respond to this email it will be auto-resolved. Thanks for using Canva! -------------------------------- Este email é um serviço de Canva. [7XVXVG-7JXNJ]

C. H.

Para: Canva

05/07/2024

ESTOU FALANDO COM O SUPORTE DESDE ONTEM, HOJE NAO RECEBO NENHUMA RESPOSTA, JA ENVIEI VÁRIOS E-MAILS É UM DESCASO, ESTAMOS PERDENDO DIAS DE TRABALHO

Canva

Para: C. H.

05/07/2024

- Não escreva abaixo desta linha - Hi there, If you can access your account, the best and fastest way to contact support is through our Help Center contact form. This includes enquiries about Canva for Education and Canva for Nonprofit applications. If you are having issues logging in to your account, please see our Tips for troubleshooting log in issues or submit a ticket here to our support team. You can also read our Help Center articles on: How to request a subscription change, cancellation or refund How to create, manage, and delete teams and groups, or enable SSO However, if you don't have a Canva account, or you can't access your account, respond to this email within 5 days and a support specialist will get back to you. If you do not respond to this email it will be auto-resolved. Thanks for using Canva! -------------------------------- Este email é um serviço de Canva. [ZW6W6W-X1DWK]

C. H.

Para: Canva

05/07/2024

Vocês responder duas vezes com mensagena formatadas , PRECISO DE SOLUÇÃO

Canva

Para: C. H.

05/07/2024

- Não escreva abaixo desta linha - Hi there, If you can access your account, the best and fastest way to contact support is through our Help Center contact form. This includes enquiries about Canva for Education and Canva for Nonprofit applications. If you are having issues logging in to your account, please see our Tips for troubleshooting log in issues or submit a ticket here to our support team. You can also read our Help Center articles on: How to request a subscription change, cancellation or refund How to create, manage, and delete teams and groups, or enable SSO However, if you don't have a Canva account, or you can't access your account, respond to this email within 5 days and a support specialist will get back to you. If you do not respond to this email it will be auto-resolved. Thanks for using Canva! -------------------------------- Este email é um serviço de Canva. [PNXNX2-Y6MP1]

C. H.

Para: Canva

05/07/2024

TERCEIRA RESPOSTA FORMATADA, NAO É POSSIVEL

Canva

Para: C. H.

05/07/2024

- Não escreva abaixo desta linha - Hi there, If you can access your account, the best and fastest way to contact support is through our Help Center contact form. This includes enquiries about Canva for Education and Canva for Nonprofit applications. If you are having issues logging in to your account, please see our Tips for troubleshooting log in issues or submit a ticket here to our support team. You can also read our Help Center articles on: How to request a subscription change, cancellation or refund How to create, manage, and delete teams and groups, or enable SSO However, if you don't have a Canva account, or you can't access your account, respond to this email within 5 days and a support specialist will get back to you. If you do not respond to this email it will be auto-resolved. Thanks for using Canva! -------------------------------- Este email é um serviço de Canva. [7XVXVL-5Y7YE]