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Cartao de Credito Indevido

Esta reclamação é pública

RECLAMAÇÃO:

A. B.

Para: Banco Daycoval

22/09/2025

Estão descontando parcelas de um cartão de crédito consignado que eu não reconheço nem autorizei. Nunca solicitei esse cartão. Quero que parem a cobrança e devolvam o que já foi descontado.

Solução esperada

  • Danos morais/materiais

Mensagens (2)

Banco Daycoval

Para: A. B.

22/09/2025

Falha na entrega aos seguintes destinatários ou grupos: [email protected] A caixa de correio do destinatário está cheia e não pode aceitar mensagens agora. Tente reenviar a mensagem mais tarde ou contate o destinatário diretamente. A seguinte organização rejeitou sua mensagem: SDAYSPRES19001.dayresource.com.br. Informações de diagnóstico para administradores: Servidor de origem: SDAYSPRES19001.dayresource.com.br [email protected] SDAYSPRES19001.dayresource.com.br Remote Server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded; Failed to process message due to a permanent exception with message Cannot get ID from name. 16.55847:070D0000, 17.43559:000000008C000000000000000000000000000000, 20.52176:020F08860400103100000000, 20.50032:020F08867417000000000000, 0.35180:020F0886, 255.23226:00000000, 255.27962:56000000, 255.17082:B9040000, 0.16993:DD040000, 4.21921:B9040000, 255.31418:DD040000, 0.22753:FA000000, 255.21817:B9040000, 0.37224:00000000, 4.40808:DD040000, 0.24529:642D3463, 4.18385:DD040000, 0.36864:63653230, 4.37120:DD040000 [Stage: CreateMessage]' Cabeçalhos de mensagem originais: Received: from SDAYSPRES19001.dayresource.com.br (10.11.18.202) by SDAYSPRES19001.dayresource.com.br (10.11.18.202) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.2.1544.4; Mon, 22 Sep 2025 11:09:44 -0300 Received: from fireeye-677175.daycoval.daycovalnet.com.br (192.168.100.21) by SDAYSPRES19001.dayresource.com.br (10.11.18.202) with Microsoft SMTP Server id 15.2.1544.4 via Frontend Transport; Mon, 22 Sep 2025 11:09:44 -0300 Received: from localhost.localdomain (localhost [127.0.0.1]) by fireeye-677175.daycoval.daycovalnet.com.br (Postfix) with SMTP id 4cVlQ31DPrzGyqJd for [email protected]; Mon, 22 Sep 2025 11:10:51 -0300 (-03) Received: from sdaysp08002.daycoval.com.br (ironport.daycoval.com.br [192.168.100.103]) by fireeye-677175.daycoval.daycovalnet.com.br (Postfix) with ESMTP id 4cVlQ21JXtzGyqHJ for [email protected]; Mon, 22 Sep 2025 11:10:50 -0300 (-03) X-CSE-ConnectionGUID: 2+Gsy9AUTGyuHQf72RncVA== X-CSE-MsgGUID: ogPYyQgfQIqn00v7UDI0Sg== Authentication-Results: sdaysp08002.daycoval.com.br; spf=Pass smtp.mailfrom=; spf=None [email protected] Received-SPF: Pass 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Banco Daycoval

Para: A. B.

23/09/2025

Prezados, Agradecemos pelo seu contato e pela oportunidade de esclarecer a sua solicitação. Informamos que não foi localizado nenhum contrato ativo com esta Instituição Financeira vinculado ao CPF fornecido, bem como não há registros de nenhum outro produto contratado, propostas em andamento ou pedido de portabilidade concretizado. Diante disto, não há motivo que justifique a presente reclamação. Além disso, notamos que o CPF informado pertence a um cliente, que não corresponde ao nome mencionado. Assim, diante da ausencia de vínculo entre as partes, concluímos pelo encerramento da demanda. De qualquer forma, nos mantemos à disposição para novos esclarecimentos, se necessário. Cordialmente, Ouvidoria 0800 777 0900 Banco Daycoval S.A www.daycoval.com.br IMPORTANTE: Este endereço eletrônico não recebe mensagens, por gentileza não responda este e-mail.