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SOLICITAÇÃO DE CÓPIA DE CONTRATO E FATURAS

Esta reclamação é pública

RECLAMAÇÃO:

T. C.

Para: Banco Daycoval

25/09/2025

Ao Banco Daycoval Setor de Atendimento ao Cliente  Eu, NELMA MOTA NASCIMENTO, através dos procuradores subscritos, venho respeitosamente, por meio desta, solicitar a disponibilização de cópia integral do contrato, referente ao AMORT CARTAO CREDITO firmado em meu nome. Oportunidade em que também solicito as faturas referentes ao contrato mencionado. Este pedido tem finalidade exclusiva de conferência pessoal (foro íntimo), para que eu possa ter ciência integral das condições pactuadas. Fundamento esta solicitação: - Na Lei nº 12.527/2011 (Lei de Acesso à Informação), que garante ao titular o direito de acesso a documentos que lhe digam respeito. - No art. 6º, III, do Código de Defesa do Consumidor, que assegura ao consumidor o direito à informação adequada e clara. - Na Constituição Federal, art. 5º, XXXIII, que prevê o direito de todos ao acesso à informação de interesse particular. - Nas normas do Banco Central do Brasil, que orientam a transparência e o dever de fornecer documentos contratuais aos clientes. Solicito que as cópias sejam disponibilizadas no prazo de 10 (dez) dias úteis, podendo ser enviadas para o e-mail: [email protected] Agradeço antecipadamente pela atenção e colaboração. Dados dos Representantes Legais: Nome: Luciano Henrique Soares de Oliveira Aires Nome: Pedro Lustosa do Amaral Hidasi OAB: OAB/PI 11.663 OAB: OAB/GO 29479

Solução esperada

  • Solicitação de cópia de contrato e faturas

Mensagens (2)

Banco Daycoval

Para: T. C.

25/09/2025

Falha na entrega aos seguintes destinatários ou grupos: [email protected] A caixa de correio do destinatário está cheia e não pode aceitar mensagens agora. Tente reenviar a mensagem mais tarde ou contate o destinatário diretamente. A seguinte organização rejeitou sua mensagem: SDAYSPRES19001.dayresource.com.br. Informações de diagnóstico para administradores: Servidor de origem: SDAYSPRES19002.dayresource.com.br [email protected] SDAYSPRES19001.dayresource.com.br Remote Server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded; Failed to process message due to a permanent exception with message Cannot get ID from name. 16.55847:070D0000, 17.43559:000000008C000000000000000000000000000000, 20.52176:020F08860400103100000000, 20.50032:020F08867417000000000000, 0.35180:020F0886, 255.23226:00000000, 255.27962:56000000, 255.17082:B9040000, 0.16993:DD040000, 4.21921:B9040000, 255.31418:DD040000, 0.22753:FA000000, 255.21817:B9040000, 0.37224:00000000, 4.40808:DD040000, 0.24529:642D3463, 4.18385:DD040000, 0.36864:63653230, 4.37120:DD040000 [Stage: CreateMessage]' Cabeçalhos de mensagem originais: Received: from SDAYSPRES19001.dayresource.com.br (10.11.18.202) by SDAYSPRES19002.dayresource.com.br (10.11.18.150) with Microsoft SMTP Server 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Banco Daycoval

Para: T. C.

26/09/2025

Prezado (a) Senhor (a), Em atenção à manifestação encaminhada à nossa Ouvidoria, segue anexa a respectiva resposta. Cordialmente, Ouvidoria 0800 777 0900 Banco Daycoval S.A www.daycoval.com.br IMPORTANTE: Este endereço eletrônico não recebe mensagens, por gentileza não responda este e-mail.